Ms. Bright: "Yes, I need to make an appointment to see Dr. Grumpy."
Mary: "Okay, let me look... We can see you tomorrow afternoon at 4:00?"
Ms. Bright: "Oh, that won't work. How about at 5:00?"
Mary: "Sorry, that's when we close. Would earlier in the day be better?"
Ms. Bright: "No, I can only come in at 5:00 in the afternoon on any weekday."
Mary: "I'm sorry, our last slot of the day starts at 4:00."
Ms. Bright: "Okay, but if someone who has a 5:00 appointment cancels, can you call me?"