Dr. Grumpy: "Hi, it's Dr. Grumpy. You guys referred Mrs. Brain to me for an abnormal MRI, and I don't have the report. She's here now. Can you please fax that over, ASAP?"
Ms. Crappystaff: "Hang on... Sorry, the doctor just went into a room with a patient, and doesn't like to be disturbed. I can have him call you back later."
Dr. Grumpy: "I don't need to talk to him. I just want you to fax over the MRI report."
Ms. Crappystaff: "I'm not comfortable doing that. I don't know what the report means."
Dr. Grumpy: "I'm not asking you to know what it means. All you have to do is fax it to me."
Ms. Crappystaff: "Don't patronize me. I don't even know who you are."
Dr. Grumpy: "I'm Dr. Grumpy. You faxed over an insurance authorization on this patient an hour ago. I just need the MRI report, so I know what to tell her."
Ms. Crappystaff: "I told you, I'll have Dr. Imed call you to discuss this."
Dr. Grumpy: "The patient is here now. I just need the MRI report. Please fax it over. It's why you guys sent her to me."
Ms. Crappystaff: "You obviously don't understand the importance of patient privacy."
And she hung up.