Annie: "Dr. Grumpy's office, this is Annie."
Donny Dingo: "Hi! This is Donny Dingo! From FubarMED medical software! Can I speak to your office manager?"
Annie: "You got her. How can I help you?"
Donny Dingo: "No, I'd like to help YOU! With our all-purpose electronic medical records system!"
Annie: "No thanks, but can you help me with your screwed up online prescription service? It's a piece of crap."
Donny Dingo: "Yes, I can direct you to someone who knows about that sort of thing. But first, let me send you a link to try our electronic medical record keeping system FOR FREE! ABSOLUTELY FREE!"
Annie: "We don't need one. Dr. Grumpy wrote his own. But we do use your online e-prescribing service, and I'd like to discuss problems with it because..."
Donny Dingo: "That's great! I'm looking forward to working with you guys! What is your office phone number and fax and email, and I'll send you the link!"
Annie: " You already have our phone number, because you called me. You have no clue about the e-prescribing issues, do you?"
Donny Dingo: "I'll get you this info right away! Thank you! Have a nice day!"
Annie: "Can you at least give me a number for the e-prescribing complaint department? Hello?"