Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Hag: "Yeah, I have a 4:00 appointment today."
Mary: "Yes... It's 3:55 now. Where are you?"
Mrs. Hag: "I'm leaving my house now. I'll be there in about 30 minutes or so."
Mary: "Uh, we close at 5. Dr. Grumpy has to go to the hospital."
Mrs. Hag: "Bullshit. You can wait for me. I'd have been there sooner, but had a lot of laundry to put away, and lost track of time."
Mary: "No, we can't, but I can reschedule you for..."
Mrs. Hag: "LOOK, BITCH! DIDN'T YOU HEAR ME? I AM ON MY FUCKING WAY AND YOU ARE GOING TO WAIT FOR ME!"
Mary: "Don't speak to me like that."
Mrs. Hag: "I'll talk to you however I want! I'm a paying customer."
Dr. Grumpy reaches over Mary's shoulder, silences the speaker phone, and picks up the receiver.
Dr. Grumpy: "This is Dr. Grumpy."
Mrs. Hag: "Yeah, I'm on my way to my appointment, I'll be there in about half an hour, and your phone bitch is telling me I can't come in today! I need help, and you're going to wait for me!"
Dr. Grumpy: "No, I'm not. Since you weren't here on time, we are leaving."
Mrs. Hag: "Then you damn well better see me tomorrow!"
Dr. Grumpy: "No. You are not coming to see me. Today, tomorrow, or ever. I will not see anyone who treats my staff like this."
Mrs. Hag "WHAT KIND OF ASSHOLE ARE YOU TO TREAT A SUFFERING PERSON LIKE THIS? I'M GOING TO REPORT YOU TO THE MEDICAL BOARD AND POLICE AND CITY AND HOSPITALS AND MY INSURANCE AND..."
Dr. Grumpy: "Have a nice day." (Hangs up)