tag:blogger.com,1999:blog-5883634615775822475.post9117763146525563611..comments2024-03-18T09:00:31.992-04:00Comments on Doctor Grumpy in the House: How NOT to get in to see Dr. GrumpyGrumpy, M.D.http://www.blogger.com/profile/09858110332436246760noreply@blogger.comBlogger53125tag:blogger.com,1999:blog-5883634615775822475.post-18708230644392243062010-02-15T18:40:53.623-05:002010-02-15T18:40:53.623-05:00Way to go Dr. G :)!!!!Way to go Dr. G :)!!!!Rachelnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-64623790477765616172010-02-13T13:20:26.077-05:002010-02-13T13:20:26.077-05:00You da man, Dr. Grumpy. One of the worst things i...You da man, Dr. Grumpy. One of the worst things is to have an encounter like that and not have your employer or supervisor back you up. They are too worried about 'customer service' and the bottom line so they hang their employees out to dry.Frantic Pharmacisthttps://www.blogger.com/profile/15804872250102867314noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-27645910445251755852010-02-13T03:15:53.563-05:002010-02-13T03:15:53.563-05:00I don't put up with that crap either. Big cha...I don't put up with that crap either. Big chain or not....me and my staff WILL be treated like human beings. Just 2 days ago, I had a patient call me a bitch under his breath as our convo ended (ie. he hadn't hung up quite yet). He had called no less than 6 times in the day to see if his refil was okd. We weren't receiving the fax and the damn office kept transferring me to voice mail. When I got the ok verbally (finally), I called him back to let him know. And I said "By the way, you might want to make sure the phone is completely disconnected the next time you want to call someone a name. I heard what you said and I will not be sworn at or called names." When he picked up his rx, he actually apologized. Some people just need their bad behavior pointed out to them.<br /><br />Some are fully aware of their jerkiness and don't care.So, for more abusive situations, I do tell people not to come back.TiredRPhhttps://www.blogger.com/profile/13294796830418609134noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-69781637894864999462010-02-13T00:14:50.079-05:002010-02-13T00:14:50.079-05:00Well done, Dr Grumpy! You don't need patients ...Well done, Dr Grumpy! You don't need patients like her.Riverhttps://www.blogger.com/profile/14794655013673748992noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-61974286687620216152010-02-12T21:38:07.825-05:002010-02-12T21:38:07.825-05:00I laughed at that, "Phone Bitch Wannabe."...I laughed at that, "Phone Bitch Wannabe." That would be a good title for a blog.Chrysalis https://www.blogger.com/profile/00757696627388704079noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-61020554398199670162010-02-12T21:08:49.181-05:002010-02-12T21:08:49.181-05:00My career goal has always been to become a "p...My career goal has always been to become a "phone bitch." Can you get the training at a one semester course at the local community college?Phone Bitch Wannabenoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-85641846714390383752010-02-12T20:00:56.594-05:002010-02-12T20:00:56.594-05:00Holy crap, a new patient did that? Makes me wonder...Holy crap, a new patient did that? Makes me wonder how long her previous doc put up with that crap. <br /><br />Thanks for sticking up for your staff. Oh, and for being on time. That makes Mary's job that much easier, I'm sure.The Evil Receptionist.noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-41197413620741409542010-02-12T18:43:58.066-05:002010-02-12T18:43:58.066-05:00why is "have a nice day" the last thing ...why is "have a nice day" the last thing americans say to people who have been arseholes to them? not really a suitable put down. 'F..k off, moron' might have more impact.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-30533119037395253892010-02-12T16:58:08.951-05:002010-02-12T16:58:08.951-05:00The New Grad, maybe you should come to our pharmac...The New Grad, maybe you should come to our pharmacy. If a customer had something smart to say to the staff, the manager/pharmacist would come out, and loud enough for the entire store to hear, say "If you don't like it? F--k off!!" Since the closest pharmacy is >1hr away, we have incredibly well behaved customers. It was his policy that the front counter staff didn't get paid enough to deal with that sort of crap, so he did.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-60810405122478559392010-02-12T16:51:19.900-05:002010-02-12T16:51:19.900-05:00I'm always very nice to the doctors and their ...I'm always very nice to the doctors and their staff. I spent 4 years going to military clinics and I did.not want to have them call my husbands command but I'm repeatedly amazed at how much I can get almost anything I want when I am nice. <br /><br />Too bad the jerks haven't figured that out.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-61801612126169630102010-02-12T16:20:38.563-05:002010-02-12T16:20:38.563-05:00Phone bitch?? Really? If Mary could reach into the...Phone bitch?? Really? If Mary could reach into the phone and strangle the bitch on the other side, I'd say it would be well deserved. Hugs to Mary for having to deal with that assclown. And Dr. Grumpy, you just rock.Mahahttps://www.blogger.com/profile/04860979377398925052noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-51498355388036613572010-02-12T16:17:14.380-05:002010-02-12T16:17:14.380-05:00I cannot believe a grown person would behave this ...I cannot believe a grown person would behave this way. I applaud your turning this oaf away and supporting Mary. You done good.Dorishttps://www.blogger.com/profile/01338749527126447129noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-8236588810120672542010-02-12T15:52:05.476-05:002010-02-12T15:52:05.476-05:00I usually ask people like her to do me TWO favors:...I usually ask people like her to do me TWO favors:<br /><br />1) Go somewhere else and<br />2) Pick someone I don't like.<br /><br />Doc Vinny,<br />Family MedicineDocVinnyhttps://www.blogger.com/profile/03997243128627666543noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-17341003120926641822010-02-12T15:40:00.690-05:002010-02-12T15:40:00.690-05:00Depending on what state you are in, it is actually...Depending on what state you are in, it is actually a FELONY to harass a healthcare professional. And swearing is considered harassment in most of those states. We use it often when patients are being 'beasts' and we want them to play nice or leave. We actually have booted patients from the pharmacy (and I work for a large chain...)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-46117095300643601882010-02-12T15:22:31.737-05:002010-02-12T15:22:31.737-05:00Why are people so stupid to think that they can mi...Why are people so stupid to think that they can mistreat the staff... The only time I got nasty on the phone w/ an office staff was when I caught her in a lie. ('I sent in the pre-auth request yesterday'.. Um, no, you didnt. I checked with CareCore)<br /><br />My brain cells are so baffled at the stupidity they are attempting seppuku, but getting angry when they realize there aren't bowels to disembowel.<br /><br />Clearly not 'suffering' enough. Put this incident in her records... and if it gets forwarded to a new doctor.. MUHAHAH! >:Doutrehttps://www.blogger.com/profile/00919839946949339497noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-1160477526126112192010-02-12T15:11:45.147-05:002010-02-12T15:11:45.147-05:00My Doc's office has a sign "The abuse of ...My Doc's office has a sign "The abuse of staff will NOT be tolerated, treatment will be discontinued immediately". It's sad that is was necessary but nice that the Doctors will defend the staff like that. Makes me more willing to go there knowing that is how they treat their staff.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-30797921515185772972010-02-12T15:06:06.494-05:002010-02-12T15:06:06.494-05:00The science of medicine always interested me, and ...The science of medicine always interested me, and going to med school was the path not taken. Instead, I went into basic science, as the one thing that drove me away from medicine was having to work with the public. Kudos to all of you who do it. I know that plenty of patients are great, and that it feels good to make a difference in people's lives, but fools like these can clearly make it frustrating.Marcohttps://www.blogger.com/profile/09930813831113945752noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-56750583225908151342010-02-12T14:51:48.760-05:002010-02-12T14:51:48.760-05:00This sounds so familiar... As a veterinarian, I wo...This sounds so familiar... As a veterinarian, I worked in a 24hr ER / critical care facility... Apparently people with sick animals don't realize that animal ERs triage just like their human counterparts... and even when we would remind people that "your dog with a cough / torn toenail / ear infection isn't as critical as the dog that was just hit by car and is currently receiving CPR" they would yell, scream, and curse at our office staff - receptionists and techs got the brunt of the nastiness. What I hated most? When they yelled at everyone up front, harrassed the tech, and then were SWEET as honey to me when I walked in the room. I actually said to one lady (who was complaining to me about my staff and their lack of compassion) "Excuse me, but do you not realize that I have heard you yelling at my staff from the moment you walked through the door? Being nice to me does NOT make up for the horrible way you have treated my employees." Funny thing was she had nothing to say to that...Dr. Woof-Woofhttps://www.blogger.com/profile/13421961822096601098noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-7674499674421112602010-02-12T14:20:47.449-05:002010-02-12T14:20:47.449-05:00Aaaaaaaand now we know why she was looking to find...Aaaaaaaand now we know why she was looking to find a new doctor. Good luck with that, Mrs. Hag!Celestenoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-72276327197749181302010-02-12T14:20:38.455-05:002010-02-12T14:20:38.455-05:00That warms my heart, what you did Dr. Grumpy. Give...That warms my heart, what you did Dr. Grumpy. Gives me back some faith in humanity :-)Lilorfnannienoreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-53050942072782768902010-02-12T14:02:16.549-05:002010-02-12T14:02:16.549-05:00Oops, can't use carrot tags in comments! That...Oops, can't use carrot tags in comments! That should read "My guess is Mrs. Hag is seeking a huge monthly amount of [insert high-dose painkiller here], Soma, and Benzos for her migraines/back pain/undiagnosed psychological suffering and can't figure out why her old doctor dropped her.The Duchesshttps://www.blogger.com/profile/07988972822706391240noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-55820626684875111522010-02-12T13:53:47.528-05:002010-02-12T13:53:47.528-05:00Minimedic- she was new to my practice. I'd nev...Minimedic- she was new to my practice. I'd never seen her before, so I have no idea what was wrong with her.Grumpy, M.D.https://www.blogger.com/profile/09858110332436246760noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-42308049455165816452010-02-12T13:48:12.625-05:002010-02-12T13:48:12.625-05:00Anonymous 11:31 has it right - never piss off the ...Anonymous 11:31 has it right - never piss off the front office staff!<br /><br />I wish I could say these kinds of people don't exist in the world, but I worked for 4 years in national student loan collections and can verify they exist. <br /><br />My guess is Mrs. Hag is seeking a huge monthly amount of , Soma, and Benzos for her migraines/back pain/undiagnosed psychological suffering and can't figure out why her old doctor dropped her.The Duchesshttps://www.blogger.com/profile/07988972822706391240noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-59934916341304975062010-02-12T13:41:57.928-05:002010-02-12T13:41:57.928-05:00I'm a fanatic for being on time. Likely should...I'm a fanatic for being on time. Likely should be on medication for it...Grumpy, M.D.https://www.blogger.com/profile/09858110332436246760noreply@blogger.comtag:blogger.com,1999:blog-5883634615775822475.post-86883685309658372192010-02-12T13:40:02.737-05:002010-02-12T13:40:02.737-05:00I'm surprised you actually run on time. My ap...I'm surprised you actually run on time. My appointments are never on time ever.Mopnoreply@blogger.com