Mary: "Hi, Mrs. Damadian. This is Mary, at Dr. Grumpy's office."
Mrs. Damadian: "Yes?"
Mary: "We got your MRI report in - the doctor says it's fine - so I'm calling to make an appointment for you guys to discuss your treatment plan."
Mrs. Damadian: "How did he get it?"
Mary: "Well, he said it was fine, but..."
Mrs. Damadian: "I don't care what it showed. I want to know how he got the report."
Mary: "What do you mean?"
Mrs. Damadian: "Did a courier bring it? Or was it faxed to him? Or mailed? Or e-mailed? Or did a radiologist call him? Or did he look it up online?"
Mary: "I believe he looks them up, but it depends on..."
Mrs. Damadian: "This is stupid. I can't believe you don't know. Why don't you find out, then you can call me back and we'll discuss me making an appointment."