Last night I got the following message on my voicemail:
"Dr. Grumpy, I'm never coming to see you again, and am going to complain about you to my internist. I had a 2:00 appointment with you today, and I waited in your lobby for 2 hours, and nobody called me back. I kept pointing this out to the girl at the front desk, and what did she do? NOTHING! She kept telling me that I didn't have an appointment there, and that I had the wrong office, and that you were in a different building! If this is how you treat new patients, then I don't see how you're still in practice."