The patient showed up at 9:30, WAY too late (in my opinion) to try and see a new patient. So I told her she'd have to reschedule. She wasn't happy about it, and asked to see a different doctor, or a PA or NP. I told her we don't have anyone else, and so she finally rescheduled to next Tuesday.
Later in the afternoon:
Mary: "Dr. Grumpy's office, this is Mary."
Mrs. 9:30: "Yeah, I had an appointment this morning, and had to reschedule it to next week."
Mrs. 9:30: "I just want to complain. The male receptionist who was working this morning wouldn't let me see the doctor. I didn't like that at all."
Mary: "Male receptionist... Oh, that was..."
Mrs. 9:30: "I don't care what his name was. The doctor needs to know his staff is turning patients away. Even if they show up late, it's still inappropriate. My time is valuable."
Mary: "The doctor is aware of what happened."
Mrs. 9:30: "Good. Because I want to be sure to tell him about that guy at my appointment."
Mary: "You'll definitely have the opportunity."
Looking forward to Tuesday!