Mr. Neuron: "Hi, I need to find out if I have brain atrophy. A friend said she saw something on TV about it."
Mary: "Okay, let me see... We have an appointment tomorrow afternoon at 4:00, or on Tuesday morning at 8:30, or..."
Mr. Neuron: "Can I just talk to the doc? Right now? On the phone?"
Mary: "You're not an established patient, sir, and he doesn't do that. I can certainly put you on the schedule, though."
Mr. Neuron: "But I don't need to come in. Can't he tell just from talking to me for a few minutes? Isn't checking for brain atrophy part of what neurologists do? It'll just take a few minutes, and I have time right now."
Mary: "I'm sorry, but you'll need to make an appointment to see the doctor. He doesn't do phone appointments, especially when he's never see you before."
Mr. Neuron: "You know, from seeing his name on the "Best Docs" list in Grumpyville Today magazine, I thought he'd be better than this."