Mr. Frio: Hi... You know, I got a cup of water in the lobby when I came in. I was thirsty and all."
Dr. Grumpy: "Uh, huh..."
Mr. Frio: "It was really cold. I mean, maybe too cold."
Dr. Grumpy: "I'm sorry, I..."
Mr. Frio: "I wasn't expecting warm water, don't get me wrong. But I wonder if it's safe that the water is that cold."
Dr. Grumpy: "I'm sure it's safe. Now, to get back to why you're here..."
Mr. Frio: "I like cold water as much as the next guy, but this was really cold. Colder than I think it needed to be. You should look into this. Someone could get hurt."
Dr. Grumpy: "I'll let Mary know, she's the person in charge of that."
Mr. Frio: "Thank you."