Monday, February 18, 2013

3 Act Drama

Act I: Tuesday, February 5th.

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Frantic: "I need to get in right away! The toes on my left foot are numb, and I went to ER! They told me I should see a neurologist."

Mary: "Okay... We can see you on Thursday, the 7th, or..."

Ms. Frantic: "THIS IS URGENT! I COULD BE DYING OR SOMETHING! I NEED TO GET IN TODAY!!!"

Mary: "Thursday is our next opening, I'm sorry."

Ms. Frantic: "That's crazy! I need help! I'm going to call another doctor!"

Click



Act II: Tuesday, February 12th

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Frantic: "I called a week ago, and couldn't get in, and my left toes are still numb, and I really need to see a doctor!"

Mary: "Okay... We can see you this Friday, the 15th, or..."

Ms. Frantic: "WHY CAN'T ANYONE HELP ME? I NEED TO GET IN TODAY!!!"

Mary: "When you called last week you said you were going to find another doctor."

Ms. Frantic: "They couldn't get me in before Friday, the 15th, either, and I want to be seen today!"

Mary: "Sorry, but we can't get you in before then, either."

Ms. Frantic: "Why doesn't anyone care anymore?"

Click



Act III:  Morning, Friday, February 15th.

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Frantic: "I changed my mind! I want that appointment you have for today!"

Mary: "I'm sorry, it's been filled. We can see you next Wednesday, the 20th."

Ms. Frantic: "How could you do this to me? You should have held that spot in case I called back! You know I need to see a doctor!"

Mary: "I thought you said you had an appointment with another neurologist for today?"

Ms. Frantic: "I do! At 2:30!"

Mary: "So why are you calling us?"

Ms. Frantic: "I didn't like the way his receptionist treated me when I called to confirm the appointment this morning."

Mary: "Okay, that's your business, but we can't see you before next Wednesday."

Long pause

Ms. Frantic: "Never mind. I think I'll just cancel the appointment. My foot got better, anyway."

Click


11 comments:

Anonymous said...

Some people shouldn't be allowed to make phonecalls....

Packer said...

It is February, I live in the NE, I went for a hike in the snow with the dog, My toes are numb, I will let you know if the situation resolves around May.

Ms. Donna said...

Mary has healing powers. Or is it her appointment book?

bobbie said...

Poor Mary ~

RebeccaJ said...

Jeez, I would be ecstatic to offered an appt with a specialists the same week that I called. People are idiots.

ndenunz said...

Whew, you dodged a bullet on that one.

Anonymous said...

well, her foot did get better during the phone consultation, so don't forget to send her the bill.

The Evil Receptionist said...

This (or a very close variation) happens to us at least twice a month. I feel for ya, Mary.

Anonymous said...

i am sure she will call again next week and you will need to change the title to "4 act drama."

Medic2RN said...

I'm just amazed that an ER patient actually called for a follow up!

Anonymous said...

HAHAHA I remember this all too well as a front desk receptionist

 
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