Mary: "Dr. Grumpy's office, this is Mary."
Ms. Frantic: "I need to get in right away! The toes on my left foot are numb, and I went to ER! They told me I should see a neurologist."
Mary: "Okay... We can see you on Thursday, the 7th, or..."
Ms. Frantic: "THIS IS URGENT! I COULD BE DYING OR SOMETHING! I NEED TO GET IN TODAY!!!"
Mary: "Thursday is our next opening, I'm sorry."
Ms. Frantic: "That's crazy! I need help! I'm going to call another doctor!"
Click
Act II: Tuesday, February 12th
Mary: "Dr. Grumpy's office, this is Mary."
Ms. Frantic: "I called a week ago, and couldn't get in, and my left toes are still numb, and I really need to see a doctor!"
Mary: "Okay... We can see you this Friday, the 15th, or..."
Ms. Frantic: "WHY CAN'T ANYONE HELP ME? I NEED TO GET IN TODAY!!!"
Mary: "When you called last week you said you were going to find another doctor."
Ms. Frantic: "They couldn't get me in before Friday, the 15th, either, and I want to be seen today!"
Mary: "Sorry, but we can't get you in before then, either."
Ms. Frantic: "Why doesn't anyone care anymore?"
Click
Act III: Morning, Friday, February 15th.
Mary: "Dr. Grumpy's office, this is Mary."
Ms. Frantic: "I changed my mind! I want that appointment you have for today!"
Mary: "I'm sorry, it's been filled. We can see you next Wednesday, the 20th."
Ms. Frantic: "How could you do this to me? You should have held that spot in case I called back! You know I need to see a doctor!"
Mary: "I thought you said you had an appointment with another neurologist for today?"
Ms. Frantic: "I do! At 2:30!"
Mary: "So why are you calling us?"
Ms. Frantic: "I didn't like the way his receptionist treated me when I called to confirm the appointment this morning."
Mary: "Okay, that's your business, but we can't see you before next Wednesday."
Long pause
Ms. Frantic: "Never mind. I think I'll just cancel the appointment. My foot got better, anyway."
Click
11 comments:
Some people shouldn't be allowed to make phonecalls....
It is February, I live in the NE, I went for a hike in the snow with the dog, My toes are numb, I will let you know if the situation resolves around May.
Mary has healing powers. Or is it her appointment book?
Poor Mary ~
Jeez, I would be ecstatic to offered an appt with a specialists the same week that I called. People are idiots.
Whew, you dodged a bullet on that one.
well, her foot did get better during the phone consultation, so don't forget to send her the bill.
This (or a very close variation) happens to us at least twice a month. I feel for ya, Mary.
i am sure she will call again next week and you will need to change the title to "4 act drama."
I'm just amazed that an ER patient actually called for a follow up!
HAHAHA I remember this all too well as a front desk receptionist
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