Mrs. Bekins: "Hi, I need to make an appointment with the doctor."
Mary: "Okay, what's your insurance?"
Mrs. Bekins: "Um... Gee, I really don't know. I'm in the process of relocating to Grumpyville, and don't have a job yet."
Mary: "All right... Would you like to call back when you know more?"
Mrs. Bekins: "No, I still want to set something up."
Mary: "Okay, when are you moving here?"
Mrs. Bekins: "I don't know yet. Could be anywhere from 3 months to a year."
Mary: "I think it would be better if you call back when you know when you'll be here."
Mrs. Bekins: "You're probably right. What part of town are you in?"
Mary: "Do you know the areas of Grumpyville?"
Mrs. Bekins: "No. Can you send me a map? And recommend a realtor?"