Mary: "Hi, can I help you?"
Mr. Lost: "Yes. I'm looking for Susan Stemi."
Mary: "Hmm, I don't see her on our schedule, or Dr. Pissy's... Where is her appointment at?"
Mr. Lost: "She doesn't have an appointment. She's a patient here."
Mary: "Well, she's not here, and..."
Mr. Lost: "Your phone operator said she was here, room 647, on the cardiac floor. Isn't this the 6th floor?"
Mary: "Yes, but, sir, you must be looking for a hospital room. Local Hospital is about 2 blocks down the street. You need to go east on 23rd avenue and..."
Mr. Lost: "WAIT! When did you move her to another floor?"
Mary: "We didn't. She's on the 6th floor of the hospital down the street. This is the 6th floor of an office building."
Mr. Lost: "Then why did your operators lie to me?!!! After I find her I'm going to complain to a supervisor!"