So his appointment was at 10:00 today.
10:00 - No Mr. Jackass.
10:05 - No Mr. Jackass.
10:10 - No Mr. Jackass.
10:15 - Phone rings. It's Mr. Jackass's secretary. She's calling to say that he's in the lobby of my building, but is tied up in a VERY IMPORTANT telephone meeting, and can't come up right now. Mary told her that we don't see new patients who are more than 20 minutes late. She says she'll tell him.
10:17 - Mr. Jackass, cell phone glued to head, shows up. Signs in. He looks at Mary and says, "There. I'm here. Now let me finish my meeting" and sits down in the lobby. Argues with someone on the phone.
10:18 - I go to door, call him back. He doesn't even look up, just gives me the "I'm on the phone, leave me alone" gesture.
10:20 - My 11:00 (a follow-up visit) shows up early. So I take her back. Mr. Jackass gives me dirty look when I call her back, but continues his meeting.
10:35 - Mrs. Follow-Up and I finish her appointment, and I walk her out. I give Mary the "Mr. Jackass is toast" gesture, 15 minutes after I should have.
10:40 - Mr. Jackass hangs up his phone
He goes up to the front desk and tells Mary that "He'll see Dr. Grumpy now". Mary tells him that he's missed his appointment, and can no longer be seen. He starts yelling at her, saying he was here on-time, and in my office by 10:20, like we told him. Demands to talk to the office manager.
I was standing out of sight behind a shelf, because I expected this to happen and wanted to hear it. So I made my appearance. He immediately laid into me about the fact that HE WASN'T BEING SEEN ON TIME BECAUSE HE'D BEEN SITTING IN MY LOBBY FOR A WHILE AND WAS A BUSY GUY WITH STUFF TO DO.
I told him that it's our office policy that we don't see, or reschedule, new patients who are more than 20 minutes late. He insisted he wasn't late. I told him he was, and pointed out that when I tried to call him back for his appointment he'd refused to come back because he was on the phone.
So he demanded to talk to Dr. Grumpy.
And I introduced myself.
For perhaps 10 seconds it was so quiet you could have heard a pin drop.
Then he picked up his phone, pressed a key, and said "Yeah, it's me. Patch me back into the meeting". And walked out the door.
At 11:45 the ER called me. He'd gone over there and told them he needed to be evaluated for a stroke. They asked me to come over and see him. I said no.
And to all a good night.