And I can even understand you frantically calling me at midnight to get a refill. I guess I'd rather have you do this then get called at midnight by an ER doc because you seized and wrecked a car and hurt somebody.
HOWEVER, I DO NOT have your chart in front of me at midnight. When you wake me up I'm lucky to remember my own name. So telling me you need your refill at "the same pharmacy as last time" doesn't help. Neither does your insistence that "I think it's a Walgreen's, you know, one on the west side". We live in a big city here. There are Walgreen's on every other street corner.
And when you finally find a phone number, don't ask me if it's a 24 hour store, or where the nearest 24 hour place is, or what your co-pay is. I just call in the scripts. I am not the Shell Answer Man.