Monday, March 8, 2021

The Beyond

Saturday afternoon

 

Andy: "Local pharmacy, this is Andy."

Dr. Grumpy: "This is Dr. Grumpy, returning a page."

Andy: "Thanks for calling back, we've been trying to get a refill for Alma Childrin, on her Fuximab?"

Dr. Grumpy: "Hang on, let me look her chart up... Actually she died last month."

Pause

Andy: "So is that a no?"


12 comments:

stacey said...

And that is proof that most, post millennials are bots, incapable of independent thought. (yeah yeah, shut up boomer, I know. )

evodevo said...

So, who in her family is wanting Fuximab? I smell a rat...

The Immortal Jinotega said...

"I mean, she did just renew her birth control pills."

BobF said...

You know, it's worth reading here just for the inventive, and notoriously applicable, names. :-)

Anonymous said...

Some pharmacies are not only auto-renewing meds, but also automatically contacting doctors to re-authorize meds that are out of refills. I suspect that's what is happening here, not someone else attempting to commit fraud.

Anonymous said...

tres awkward - sometimes we are the last to know

murgatr
Pharm.Tech RDC'08

Packer said...

If only she had refilled the prescription on time

lost lenore said...

Maybe she’s a cat and this isn’t the 9 th life

Loren Pechtel said...

I agree with anonymous--this is auto-refill at work.

There needs to be some middle ground between excessive garbage and nothing at all. How about letting us configure how it works? Only the two of us will ever answer the number the pharmacy has, why can't we set it to "this is XXX pharmacy. Shall we send your refill? 1 for yes, 2 for tell me about it."

That gives no more information than the current robot does without verification, but would take about 1/10th the time.

Or the obnoxious verification we are getting for appointments these days. Verify by identify your address from a list, your phone number, a text message (it makes you enter the phone number but only sends the code if it's the same as the one on file) and date of birth. There's no information behind that mass of security that wasn't in the original e-mail.

And then there's the usual Covid screening questions--even for virtual appointments.

Anonymous said...

The voice on the other 'end of the line' said one thing, the body language something else. Too bad the telephone doesn't do body language. (Do folks even know what telephone lines are, anymore? Like, does the Wichita lineman refer to something in the same museum as Lily Tomlin's Ernestine?)

Anonymous said...

Yes, it is a no. Ultra long distance delivery - the cold chain will likely be broken before she gets it. Considering the price of Fuximab, we can't risk that.

Ms. Donna said...

Had not thought of auto-refill. After Hurricane Sally, the pharmacy Mom's home hospice used was out of commission. Fortunately the nurse could use a supermarket pharmacy to order more meds. They weren't narcotic and mom passed before the Rx needed a refill. I know Hospice let the regular pharmacy know, but this wasn't normal.

I kept getting calls about picking up a prescription. I called and told them Mom had passed, and still they came.

 
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