Mrs. Grumpy: "Hi, I got a letter saying my son Frank's pills won't be covered starting next month unless I submit an appeal form. It said to call this number to get the form. So I'm calling."
Ms. Ged: "That letter just went out last week."
Mrs. Grumpy: "Yeah, it came in today's mail. That's why I'm calling."
Ms. Ged: "We... don't even have the appeal form ready yet. You weren't supposed to call so soon after getting the letter."
Mrs. Grumpy: "Well, it didn't say that. It said to call, and I am. When will the form be ready?"
Ms. Ged: "Next month. We weren't expecting anyone to call this quickly."
Mrs. Grumpy: "So the form to continue the medication won't be ready until after we've already run out of medication?"
Ms. Ged: "Yeah. I mean, that's when most of our patients call, anyway."