Mrs. Feather: "I've been trying to reach you people all week. Why don't you return my calls?"
Annie: "It... looks like I've called you back 4 times. There was no answer, but I left messages each time."
Mrs. Feather: "I haven't gotten any of them. What number did you call?"
Annie: "The one you wrote on your info sheet, 867-5309."
Mrs. Feather: "That's my home number. I never answer that or check the messages. I only use that for outgoing calls."
Annie: "Well, it's the contact info you gave us. Is there a better number to reach you at?"
Mrs. Feather: "I use my cell phone for incoming calls. It's the only one I answer. It's the number my family tries to reach me on, but I don't give it out because I know you people sell phone numbers to telemarketers."
Annie: "No, ma'am, we don't sell or give out your personal information. So what's the cell phone number, so I can reach you next time?"
Mrs. Feather: "I'm not giving that out. It's only for family to reach me on, and no one else."
Annie: "Okay, but then how am I supposed to return your calls?"
Mrs. Feather: "You can call my home number."
Annie: "But you just told me you never answer that line."
Mrs. Feather: "Yes, but you can leave a message."