Mary: "Hi, can I help you?"
Guy: "Yeah, I want to know if I need an MRI?"
Mary: "Let me look up your chart. When did you see Dr. Grumpy?"
Guy: "I've never seen him. I just want to know if I need an MRI?"
Mary: "I really can't say, sir. I'm not a doctor, but..."
Guy: "I have this neck pain, and my right hand feels numb. So does that need an MRI?"
Mary: "...but I can set you up with an appointment to see the doctor to discuss this. We have an opening Thursday afternoon at 2:30."
Guy: "I don't want to come in. I just want to know if I need an MRI, and if so, to get one."
Mary: "I can't answer that, sir, and the doctor would need to evaluate you before deciding what's needed."
Guy: "You people are just in it for the money."
Leaves and slams door.