Thursday, April 5, 2012

Mary's desk, April 4, 2012

New patient signs in up front.

Mary: "Hi, I need to get a copy of your insurance card."

Mrs. Paranoid: "I don't carry my card with me. Someone might steal it."

Mary: "Okay, but we need your information to bill your insurance."

Mrs. Paranoid: "I have Medicare."

Mary: "Okay, then can I get your Social Security number so we can bill them?"

Mrs. Paranoid: "I can't give you that. How do I know you won't still my identity, or sell it to someone who will?"

Mary: "We need some way of billing your insurance for the visit. Otherwise you'll have to pay cash today."

Mrs. Paranoid: "This is ridiculous that you treat people this way."

Leaves.

13 comments:

scully's mom said...

Hmmm
Maybe it was a different sort of brain specialist she needed.....

23 Skidoo said...

He needed the ESP Card...



southgeek.blogspot.com

Chivas said...

She went straight to the pharmacy to repeat this encounter.

Packer said...

The role of contrarian again falls to me: Here is the script to be followed:

Staff: How will you be paying for the services ?

New Patient: Humunamunama

Staff: That won't work, so again how will we get paid for services ?

Anonymous said...

Some of our pts wont give us their SSN, they are offend we would ask. But right after that they are fine giving us their Medicare number.

Francine said...

Oh my LORD!!!!!

The Evil Receptionist said...

*facepalm*

Dodged that bullet, didn't ya?

Jackie said...

The icing in the cake would be if you guys billet her for not canceling with enough notice! LoL

Anonymous said...

@Chivas - LOL! I did have one patient who refused to give me her date of birth at the pharmacy window. She was so mad that I asked that she called the corporate office about me. People are interesting!

Jackie said...

*icing on the cake
And Billed

Stupid autocorrect. Sorry!

skidmark said...

All she's doing is following the advice that one gets about how to prevent identity theft. OK, maybe she took it to a level that was not intended, but why put the onus on her.

Maybe if you installed one of those internet kiosks in the waiting room she would be willing to email the info to Mary. Besides, just think of all the additional revenue you could generate from the ads.

stay safe.

Anonymous said...

Oh, Dr. Grumpy, nooooo! They didn't teach steal versus still in medical school, did they? It's okay. I'd totally trust you with my hypoxic event.

Anonymous said...

Are you treating my grandma? :)

 
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