I picked up the line. Greg sounded frazzled, was speaking quickly, and trying to clarify stuff on a patient who'd brought in several scripts. One of his questions required me to do some research on the chart, so I asked him for his phone number, jotted it down, and told him I'd call him back in a minute.
So I looked through the chart, found what I needed, grabbed his phone number, and dialed it.
It rang 5 times, then:
"Hi! You've reached Laurie, Greg, and Sassy. Please leave us a message and we'll call you back!"