Mr. Gratis: "Hi, I need to see the doctor."
Mary: "Okay... We have an opening tomorrow at 2:30. What insurance do you have?"
Mr. Gratis: "I don't have insurance."
Mary: "All right, our cash prices are..."
Mr. Gratis: "Oh, there's no charge for the visit. I was referred by Boondock Hospital."
Mr. Gratis: "I was seen in the ER at Boondock Hospital last week, and they told me I should see a neurologist. Your name was on the list they gave me."
Mary: "Yes, but we still charge for the visit."
Mr. Gratis: "It's supposed to be free. A hospital referred me!"
Mary: "I understand that, but it doesn't mean we don't bill for our services."
Mr. Gratis: "I can give you the name of the doctor there. Can you bill her? Or the hospital?"