Mary: "Dr. Grumpy's office, can I help you?"
Mr. Prevost: "Yes, Dr. Intern referred me to see Dr. Grumpy, and I need to make an appointment."
Mary: "Okay, we have an opening this Thursday, at 1:30. Would that work for you?"
Mr. Prevost: "Sounds good. What bus number takes me there?"
Mary: "Uh, I'm not sure?"
Mr. Prevost: "Okay, it has to be either Red Line 42 or Blue Line 17."
Mary: "I really don't know, sir."
Mr. Prevost: "Screw this. I'll find a place with a helpful staff."