Mary: "Hi, can I help you?"
Mr. Far: "Yeah, I have a new-patient appointment with Dr. Grumpy for 2:00."
Mary: "Oh! You must be Mr. Far. It's 1:30 now, but that gives you time to get started on your paperwork..." (hands over a clipboard) "and can I get a copy of your insurance card?"
Mr. Far: "Sure..." (take clipboard, rummages through wallet, hands card to Mary) "I left my house early to make sure I had plenty of time to get here."
Mary: "That's fine. If he's done with his current one early, he'll usually start with you."
Mr. Far: "I had no idea how far you were from my house."
Mary: "I'm sorry. I thought you lived in South Grumpyville?"
Mr. Far: "I do... It was a 30 minute drive here."
Mary: "Isn't that what I told you it would probably be?"
Mr. Far: "Yes... You were right. I just hadn't realized it was that far."
Mary: "Well, you made it here early, which is better than late. Here's your insurance card back, thank you."
Mr. Far: (puts card back in wallet) "My GPS even said it would be this far, so I left early to make sure I had enough time. Still... it seemed like a long drive."
Mary: "I'm sorry. Did you have a question about the forms? Or need a new pen? Let me get you another one..."
Mr. Far: "No, let me give this back to you" (hands clipboard and pen back) "I... I think this is too far for me. I'm just going to leave and try to find a neurologist closer to my house."
Mary: "Are you sure? I mean, you're already here, and have an appointment in a short while?"
Mr. Far: "Yeah, this is just too far for me to drive. Thank you, anyway." (leaves)