Mary: "Hi, this is Mary, calling from Dr. Grumpy's office. Your MRI is back, and so I'm calling to schedule your EMG."
Mr. Irritant: "Did he tell you that? Or are you just wanting him to do the test?"
Mary: "He told me to schedule it, sir. He says that the MRI didn't show a cause for your arm symptoms, so he needs to do an EMG to see if there's any damage in the arm itself."
Mr. Irritant: "Can he get on the phone himself and tell me this? I don't trust you desk people."
Mary: "I can have him call you later, but he's with a patient right now."
Mr. Irritant: "I want to hear it from him. I know you desk people work on commission based on tests you schedule."