Wednesday, July 29, 2009

Attention Patients

Leaving the following voicemail message for my nurse is NOT helpful:

"I have pain! Please call me back!"

If this was you, leaving your name and/or phone number in the future would be helpful. We do not have caller ID (if we did my staff wouldn't answer the phones at all).

8 comments:

Peg said...

Your patients are nuts!

Anonymous said...

Does your answering message specifically ask the patients to leave their name and number? It seems to happen to you a lot....

Grumpy, M.D. said...

Yes, it clearly states that.

Amanda said...

Now, now, if the phones had Caller I.D., surely your staff would go ahead and answer regardless of who was on the other line. They're doctors' employees, not lawyers'.

Don't ask me how I know what I know about legal secretaries...

*wandering off, attempting to look innocent, and reciting to herself "Your past is not your present!"*

;)

Anonymous said...

it was me. please call me. I'm in pain. thanks.

ER's Mom said...

Caller ID is why I cuss as soon as I see the call center's number pop up on my cell.

Anonymous said...

I'm in so much pain, trying to decide what school district to send my kids to. Please help me Dr. Grumpy! I'll wait by the phone.

pharmer said...

sounds like some ive gotten in darling retail pharmacy

1 "are my pills ready" no name given
2 "when will my doctor call back"..I have actually given people this response "I am a psycho. not a psychic" if your doctor is dealing with someone who has barfed up a lung..your little sweeties allegra will probably have to wait until tomorrow."

3. you know my purple pill..no sweetie I dont know your purple pill..it has a name..state it by name..

 
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