Thank you, M!
Saturday, June 22, 2013
Friday, June 21, 2013
Thursday, June 20, 2013
Why I call him that
Dr. Pissy: "Dave's Deli? Why? What did I ever do to you?"
Wednesday, June 19, 2013
Ooooh! Fireworks!
The patient showed up at 9:30, WAY too late (in my opinion) to try and see a new patient. So I told her she'd have to reschedule. She wasn't happy about it, and asked to see a different doctor, or a PA or NP. I told her we don't have anyone else, and so she finally rescheduled to next Tuesday.
Later in the afternoon:
Mary: "Dr. Grumpy's office, this is Mary."
Mrs. 9:30: "Yeah, I had an appointment this morning, and had to reschedule it to next week."
Mary: "Yes?"
Mrs. 9:30: "I just want to complain. The male receptionist who was working this morning wouldn't let me see the doctor. I didn't like that at all."
Mary: "Male receptionist... Oh, that was..."
Mrs. 9:30: "I don't care what his name was. The doctor needs to know his staff is turning patients away. Even if they show up late, it's still inappropriate. My time is valuable."
(long pause)
Mary: "The doctor is aware of what happened."
Mrs. 9:30: "Good. Because I want to be sure to tell him about that guy at my appointment."
Mary: "You'll definitely have the opportunity."
Looking forward to Tuesday!
Tuesday, June 18, 2013
The joy of Dragon
And no, I have absolutely NFC what they meant to say.
Monday, June 17, 2013
Never a dull moment
A sweet octogenarian waiting for her appointment suddenly developed chest pain and shortness of breath in the lobby.
Mary, knowing how good Pissy and I are at handling REAL medical emergencies, immediately called 911. I'd run over to the hospital for a minute, and so the staff got him to check her blood pressure and hold her hand until paramedics arrived.
By the time I returned paramedics were loading her onto a stretcher to go to ER.
She immediately grabbed my hand and said "Dr. Grumpy, I'm so glad to see you. Before I leave could you get me more samples of Nomohurtz? It seems to be helping."
Saturday, June 15, 2013
Friday, June 14, 2013
Thursday, June 13, 2013
Mary's desk
Mary: "Hi, Mrs. Damadian. This is Mary, at Dr. Grumpy's office."
Mrs. Damadian: "Yes?"
Mary: "We got your MRI report in - the doctor says it's fine - so I'm calling to make an appointment for you guys to discuss your treatment plan."
Mrs. Damadian: "How did he get it?"
Mary: "Well, he said it was fine, but..."
Mrs. Damadian: "I don't care what it showed. I want to know how he got the report."
Mary: "What do you mean?"
Mrs. Damadian: "Did a courier bring it? Or was it faxed to him? Or mailed? Or e-mailed? Or did a radiologist call him? Or did he look it up online?"
Mary: "I believe he looks them up, but it depends on..."
Mrs. Damadian: "This is stupid. I can't believe you don't know. Why don't you find out, then you can call me back and we'll discuss me making an appointment."
(hangs up)
Wednesday, June 12, 2013
Once upon a time
So Wirth-Liss came up with a patient assistance program, where the patient gets $600/year covered by the insurance company, to help lessen the cost burden. Their idea was that this way more patients could afford the drug, so more doctors would order it. I can see the logic.
But the implementation left much to be desired.
Some company genius, with apparently no grasp of reality or human nature, decided the best way to do this was to send every person who qualified for the plan a prepaid credit card with $600 on it. The idea was that Mr. Patient would hand it to the doctor's staff at each visit, it would be swiped for $50 each time, and at the end of the year the card would be empty.
Unfortunately, it didn't occur to them to lock-out the accounts so that they could only be used at a doctor's office...
Basically, they sent patients pre-paid giftcards with $600 on them.
Of course, given human nature, most patients saw this as a windfall, and went on spending sprees. They bought groceries, beer, clothes, toys, a tank of gas, whatever.
Then, when it was time to go to the doctor, they didn't have any money left for the drug. So they opted not to receive it. So the drug wasn't given, and Wirth-Liss Pharmaceuticals, Inc. wasn't able to bill an insurance company for it. And, in fact, they now had a new corporate loss of $600 per irresponsible patient.
Of course, the patients thought this was grossly unfair. They couldn't understand why they couldn't have the drug, when, after all, they'd qualified for the assistance program. The fact that they'd blown their co-pay was beside the point. They also didn't see why they now had to pay cash for the co-pay, since the program person told them they wouldn't have to.
And, of course, they wanted another card.
When the above was explained to them, suddenly they remembered they'd never received the $600 drug card, or it had been stolen, or they hadn't seen it since an alien abduction on the way home from Las Vegas.
The program has since been replaced with one where the card can only be used at a specific doctor's office.
The executive behind it, I hope, has been canned.
The drug reps have the difficult job of explaining the program changes, and why they were made, to doctors and their staffs. Who are laughing hysterically.
Tuesday, June 11, 2013
Moon river
Mrs. Solanaceae: "I never tried it. I looked it up on the internet, and found out it can cause liver problems."
Dr. Grumpy: "Okay... but that's pretty rare."
Mrs. Solanaceae: "I don't care! It's my body, and I'm not going to take a pill that might harm it."
Dr. Grumpy: "You told me you smoke 2 packs a day."
Mrs. Solanaceae: "That's different. It's not a pill."
Monday, June 10, 2013
"Mavericks"? WTF?
Apparently Apple is now switching randomly from feline names to beaches. I assume they ran out of cat subspecies.
I'm going to point out that there are still a LOT of felidae names to choose from:
Caracel
Smilodon
Margay
Geoffrey's Wild Cat
Serval
Colocolo
Norwegian Forest Cat
Ocelot
Kodkod
And many others.
NOT only that, but 10.3 was "Panther." Which is a genus. Not a species (okay, so was Smilodon, and they're extinct. But they were COOL).
And 10.1 (Puma) and 10.8 (Mountain Lion) are the same damn animal (Mountain Lion, Cougar, Puma, are all the same creature). For the record, this particular animal has more known names than any other, with at least 40. "I'll take felidae trivia for $200, Alex."
All right. Enough procrastinating. I'm going to go see what Frank spent the day building on Minecraft.
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