Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Urgent: "My daughter needs to get in to see Dr. Grumpy right away!"
Mary: "Okay. We have an opening on ..."
Mrs. Urgent: "It's an emergency. She needs to be seen urgently."
Mary: "Okay, we can see her tomorrow at..."
Mrs. Urgent: "No, she can only do a Friday, because of her school schedule.”
Mary: "Okay... Well, this Friday, at 3:15 she can..."
Mrs. Urgent: "No, that won't work. She works on Friday afternoons. The only time she can come in is on a Friday, before noon. But it's really urgent."
Mary: "All right, let me look... Our next Friday morning opening is in 2 weeks on..."
Mrs. Urgent: "Didn't you hear me earlier? This is urgent! She needs to get in right away!"
Mary: "Yes, and like I said, we do have an opening tomorrow at..."
Mrs. Urgent: "Obviously you're not listening, don't care, and aren't willing to help her."