Ms. Chatter: "I need to see Dr. Grumpy. My last neurologist moved away, and I'm trying to get my records from them so that (ramble, ramble, ramble)."
Mary: "Okay, let me see... We have an opening next Tuesday, at 3:45."
Ms. Chatter: "That won't work for me because Tuesday afternoon is when I watch my grandkids because my daughter works and her boss is an asshole because (ramble, ramble, ramble)."
Mary: "All right, what about... How's Thursday morning, at 8:00?"
Ms. Chatter: "Perfect. Mornings are always good for me because my husband walks over to the city pool to swim laps at the indoor one and I can have the car. They just opened the pool again last month, it was closed for almost a year, because I guess it had fallen behind all these state health codes and they had to set aside money to do the project, and (ramble, ramble, ramble)."
Mary: "Okay, I have that down. What insurance do you have?"
Ms. Chatter: "I'm with Sickness & Wealth HMO."
Mary: "Oh... I'm sorry. We aren't contracted with S&W."
Ms. Chatter: "WHAT? WHY DIDN'T YOU TELL ME THAT IN THE FIRST PLACE? YOU'RE WASTING MY TIME!"