Mary: "Hi, can I help you?"
Mr. Distance: "I was referred to see Dr. Grumpy." (pulls out piece of paper, hands it to her)
Mary: "Okay, I can make an appointment for you. How about..."
Mr. Distance: "You mean you can't see me NOW?"
Mary: "No, today is full, but on Tuesday we have..."
Mr. Distance: "But I just drove over 200 miles to get here! You can see from the referral that I live in Waywest!"
Mary: "I'm sorry, but..."
Mr. Distance: "I saw Dr. Referral this morning, and she said that I should see Dr. Grumpy. So I decided to just come on over."
Mary: "Why didn't you call for an appointment?"
Mr. Distance: "I thought that would complicate things. Hey, can I use your bathroom?"