Mrs. Memory: "Hi, I need to come back and see Dr. Grumpy."
Mary: "Um... Actually, you have an appointment today, at 1:45."
Mrs. Memory: "No I don't."
Mary: "You do, ma'am."
Mrs. Memory: "I most certainly do not. Otherwise I wouldn't be calling you. Now, as I was saying, I need to see Dr. Grumpy again."
Mary: "Okay, well, if you'd like to come in today we have an opening at 1:45?"
Mrs. Memory: "Oh, that works perfectly. I'll be there."
Mary: "Great! See you then."
Mrs. Memory: "Thank you for getting me in so quickly."