Mrs. Chart: "Hi, I have an appointment next week, and I need you guys to get my records before then."
Mary: "Okay, but we can't get your records from other places. You need to contact them, and fax a release."
Mrs. Chart: "I've seen 3 other neurologists, and been admitted to 2 hospitals for my problems. I'd think you'd want to have their notes."
Mary: "Yes, the doctor would, but again, you'll need to contact them and have them send records. We can't get them without a release. You can come in here and sign one, or I can fax one to you."
Mrs. Chart: "I don't have time for that. I'm busy. You need to just call them yourself. You can tell them I told you to."
Mary: "Ma'am, it doesn't work that way. There are privacy laws and..."
Mrs. Chart: "Oh, you're one of those practices. Never mind."