Mrs. Phleb: "It's been 2 weeks, and I want to know what my labs showed. Nobody called me."
Annie: "Hmmm... I don't see any results in the system."
Mrs. Phleb: "Well, I took the order in. I don't know why they didn't send them to you."
Annie: "What lab did you go to?"
Mrs. Phleb: "The one in your building. I did exactly what Dr. Grumpy told me to do!"
Annie: "That's strange. Usually they're pretty reliable. Did you have the blood drawn right after your appointment?"
Mrs. Phleb: "What blood draw?"
Annie: "They didn't draw your blood? What exactly did you do?"
Mrs. Phleb: "What Dr. Grumpy told me! He handed me the order, and said to take it to the lab downstairs. I did that, and gave it to the girl at the counter. She set it aside to answer a phone call, and was talking to some lady about scheduling. So I left and went to lunch with Ed."
Annie: "You were supposed to wait for them to draw your blood. The lab order is just an order."
Mrs. Phleb: "Well, he should have explained that!"