Phone lady: "Hi, I need to make a new-patient appointment with Dr. Grumpy."
Mary: "Okay... We can see you this Friday, at 1:30. Does that work?"
Phone lady: "Yes. I have Major Illness insurance, do you take that?"
Mary: "We certainly do. We'll see you on Friday. Any other questions?"
Phone lady: "Yes, do you think I need to see a neurologist?"
Mary: "I really can't answer that. Didn't your internist refer you?"
Phone lady: "Yes, but I don't trust her medical judgment, so I'm asking you."