Ms. Walley: "Hi, I need to make an appointment to see Dr. Grumpy."
Mary: "Okay, our next available new patient visit is in 2 weeks..."
Ms. Walley: "What about next week?"
Mary: "He's out of town next week."
Ms. Walley: "Out of town? What do you mean?"
Mary: "He's going on vacation."
Ms. Walley: "But he's in the area, right?"
Mary: "No, he and his family are flying to California. Anyway, we have an opening on..."
Ms. Walley : "Wait a minute! That's a long way. What if I were to have an emergency, and need to come in urgently when he's on vacation? Would he fly back to see me?"
Mary: "No, he has other doctors who cover for him, and there's the ER, and..."
Ms. Walley : "So your doctor just feels like he can abandon patients and leave town? That's ridiculous. Never mind. I'll find another doctor, one who believes in caring for people."