The 12 year old answering the phone kept telling me someone would be over "in 5 minutes". So after 3 hours of nothing happening (except for my staff getting pissed off) I called again, only to reach the same 12 year old.
I asked her when a realistic idea of a repair would be:
Ms. Twelveyearold: "Look, I really don't know. Um, do you live near here?"
Dr. Grumpy: "Yes, why?"
Ms. Twelveyearold: "Then why don't you just go get some?"
Dr. Grumpy (not sure I've heard right): "Excuse me?"
Ms. Twelveyearold: "Why don't you go home and fill up some tupperware with hot water? Then you could store it in your office or fridge or wherever until you need it, while we try to get someone up there to fix it."