Mr. Camp: "Hi, I'm trying to find out what my MRI showed."
Annie: "Okay, hang on..."
Mr. Camp: "It was done 3 days ago."
Annie: "Huh. Usually we call as soon as... I'm sorry, but I don't show you in our system. Are you a patient of Dr. Grumpy's?"
Mr. Camp: "No, I see Dr. Darth."
Annie: "Well, we're not in practice with him. You'll need to call his office for results."
Mr. Camp: "But you guys use the same MRI place. Don't you have access to their system?"
Annie: "Yes, but we can't go looking up patients who aren't ours. You'll have to get the results from the ordering doctor."
Mr. Camp: "That's Dr. Darth."
Annie: "Yeah, you'll have to call his office."
Mr. Camp: "His phones are down today because of the storm last night, otherwise I wouldn't be calling you in the first place."
Annie: "I'm sorry, but..."
Mr. Camp: "Thanks for nothing."
Click
8 comments:
Reminds me of the story of the person standing in a supermarket, screaming at the top of their lungs because Store X doesn't carry the house brand of Store Y.
"I only eat the Store Y brand! Why don't you carry it?!"
"Because we're Store X, not Store Y."
"That's no excuse! You need to start stocking Store Y brand right away! It's the only thing I will eat!"
Guess you're gonna starve, honey.
Knock knock.
Who's there?
HIPAA.
HIPAA who?
I can't tell you that!
And even though it's at BOTH ENDS of the message that the doctor is on call for emergencies ONLY and to call the office between 7:30 am and 5 or 8 pm (depending on the day) if you wish to make an appointment...guess who gets woken up by a client with a scheduling question at least once a week.
"Well I don't understand why you can't tell me when my appointment is next week."
Um because it's 2am and I don't keep the practice's computer system in my effing bedroom, that's why.
I think you ought to be asking your children to knock off the crank calls.
"Here we are... it says it came up empty."
ANON @ 7:01 AM ~ LOVE it!!!
Is Ed, the Office fish still alive? If not, which iteration of Ed are you currently displaying?
I love it when patients call my office (I'm primary care) for the results of a test that a specialist ordered. When I tell them to call the doctor who ordered it, they'll go, "But he's so busy, I didn't want to bother him!"
Whereas I obviously just sit on my ass all day and do nothing, right?
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