Feelings. Nothing more than...

Mary: "Dr. Grumpy's office, this is Mary."

Mrs. Visit: "Hi, I have an appointment at 2:00 today, and was wondering if I could come in at 1:30 instead."

Mary: "Sure. The slot opened up this morning, so it's all yours."



1 hour later



Mary: "Dr. Grumpy's office, this is Mary."

Mrs. Visit: "Hi, this is Mrs. Visit. I changed my appointment from 2:00 to 1:30, but have run into trouble. Can I still come in at 2:00?"

Mary: "Sure. It's still open. We'll see you then!"



2:15 p.m.



Mrs. Visit: "Hello?"

Mary: "Hi, this is Mary at Dr. Grumpy's office. We were expecting you at 2:00, but it's 2:15. Is everything okay?"

Mrs. Visit: "Yeah, but I have to work all day. They told me this morning that I wouldn't be able to leave at all, I guess I knew that all along. Sorry."

Mary: "Then why didn't you just cancel earlier? We can reschedule you."

Mrs. Visit: "I didn't want to hurt your feelings."