Mrs. Grate: "I need to make an appointment with Dr. Darth."
Mary: "I'm sorry, you've got the wrong office. This is Dr. Grumpy's."
Mrs. Grate: "Okay, but I'd like to see Dr. Darth. Does he have anything open on Thursday?"
Mary: "Dr. Darth is across the street, you'll have to call his office. Let me give you their number."
Mrs. Grate: "If you have the number, can you please call them? I'd like something for Thursday, preferably in the afternoon."
Mary: "Ma'am, I can't make an appointment for you at another neurologist's office. I don't know what their schedule is, or what insurances they take, or their hours..."
Mrs. Grate: "You young people have never heard of customer service."