Mary: "Hi, can I help you?"
Mrs. Dayoff: "Hi, I'm Ada Dayoff. I'm here for my 3:00 appointment."
Mary: "I'm sorry... Actually your appointment was for yesterday, Wednesday, at 3:00. But I can reschedule you for..."
Mrs. Dayoff: "But you're the one who told me it was for Thursday!"
Mary: "I called you on Tuesday afternoon, with the rest of my reminders. The notes say I spoke to you directly."
Mrs. Dayoff: "EXACTLY! You said "your appointment is tomorrow!' I remember quite clearly."
Mary: "Yes... And since it was on Tuesday, that would have been for your Wednesday appointment."
Mrs. Dayoff: "But you called me at 4:18 p.m. See? Here's the call time on my phone!"
Mary: "Okay, that's my call, but it says 4:18 p.m. on Tuesday. Your appointment was Wednesday. Today is Thursday."
Mrs: Dayoff: "Look! Everyone knows that if you say tomorrow BEFORE 4:00 p.m. you mean the next day, and if you say tomorrow AFTER 4:00 p.m. you mean the day after tomorrow."
Mrs. Dayoff: "Anyway, I'll reschedule. Do you have anything for tomorrow?"