Mr. Call: "Hi, I just got a letter that my Snotziva-XR pills won't be covered starting next week, on the first."
Annie: "Yeah, we got the same fax. I already sent in the form requesting an override for your case."
Mr. Call: "But how long will that take to get reviewed?"
Annie: "Well, it says 10 days, and last year it took... let me see... exactly 10 days for the same thing. So I'll guess 10 days until we have the override."
Mr. Call: "But the 1st is five days away!"
Annie: "But you just called for a refill last week, looks like we approved it."
Mr. Call: "You did, I picked it up. It was for 30 pills."
Annie: "Okay, so you've got enough for a month. We'll have it cleared before then."
Mr. Call: "But what do I do on the 1st?!!! If it's not covered, don't I have to stop taking it?"
Annie: "No, take the ones you just refilled."
Mr. Call: "Am I allowed to do that? I won't get in trouble?"
Annie: "Um, no. You'll be fine."
Mr. Call: "But it says they're not covered after the 1st. They don't send a repo-man to take the pills back?"
Annie: "No, I promise."
Mr. Call: "Oh, good. I was really worried they'd come for the bottle."