Mr. Camp: "Hi, I'm trying to find out what my MRI showed."
Annie: "Okay, hang on..."
Mr. Camp: "It was done 3 days ago."
Annie: "Huh. Usually we call as soon as... I'm sorry, but I don't show you in our system. Are you a patient of Dr. Grumpy's?"
Mr. Camp: "No, I see Dr. Darth."
Annie: "Well, we're not in practice with him. You'll need to call his office for results."
Mr. Camp: "But you guys use the same MRI place. Don't you have access to their system?"
Annie: "Yes, but we can't go looking up patients who aren't ours. You'll have to get the results from the ordering doctor."
Mr. Camp: "That's Dr. Darth."
Annie: "Yeah, you'll have to call his office."
Mr. Camp: "His phones are down today because of the storm last night, otherwise I wouldn't be calling you in the first place."
Annie: "I'm sorry, but..."
Mr. Camp: "Thanks for nothing."