Mrs. Crabby: "I need to make an appointment to see the doctor."
Mary: "Have you been here before?"
Mrs. Crabby: "No."
Mary: "Okay, so you'll be a new patient. We can see you on Thursday at..."
Mrs. Crabby: "No, I'm not a new patient."
Mary: "But you just said..."
Mrs. Crabby: "I've already seen another neurologist, and didn't like her. I just want someone else to tell me what they think."
Mary: "Yes, but if you've never seen Dr. Grumpy before, he'll need to take a history, and review tests you've had, and examine you."
Mrs. Crabby: "The other neurologist did all that. He can just read her notes, and decide. It won't take him more than 5 minutes."
Mary: "Ma'am, if you've never been here before he needs to take his own history and all."
Mrs. Crabby: "That's ridiculous. He can have 10 minutes of my time, no more. I'm very busy."
Mary: "I can ask him, but I'm pretty sure he'll say no."
Mrs. Crabby: "Don't bother. I'll find someone who can accommodate me."