Mr. Goodyear: "Hi, Dr. Grumpy referred me to a cardiologist, and I made an appointment for tomorrow. I'm stuck out of town on business now, and there's no way I'll be able to make it. Can you call them and cancel for me?"
Annie: "Sure. What doctor is your appointment with?"
Mr. Goodyear: "I have no idea. It's on my desk at home. It was someone on the list."
Annie: "What list?"
Mr. Goodyear: "The one from Major Illness Insurance, of cardiologists on the plan."
Annie: "Hang on, let me look it up online... They have 38 cardiologists in our area. Do you have any idea who it may have been?"
Mr. Goodyear: "No. Can you just call all of them for me?"