Mrs. One: "Hello?"
Mary: "Hi, this is Mary, from Dr. Grumpy's office. I'm just calling to remind you of your appointment tomorrow at 8:45."
Mrs. One: "It's on my calendar. I'm quite aware of it. I'm an adult, you know, and you don't need to bother me with such condescending behavior. Reminder calls are demeaning."
Mary: "Sorry."
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Ms. Two: "Hello?"
Mary: "Hi, this is Mary, from Dr. Grumpy's office. I'm just calling to remind you of your appointment tomorrow at 2:30."
Ms. Two: "Great! I'll be there! Thank you!"
Mary: "See you then."
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Mr. Three: "Hello?"
Mary: "Hi, this is Mary, from Dr. Grumpy's office. I'm just calling to remind you of your appointment tomorrow at 4:15."
Mr. Three: "It's about time."
Mary: "Excuse me?"
Mr. Three: "It's about time you called. I was wondering if you people were going to have the simple courtesy to do a reminder call."
Mary: "Okay, this is your reminder, and so we'll see you at..."
Mr. Three: "Customer service in medicine is obviously dead, or you would have called earlier."