You sent a fax over to my office this morning that only said "PLEASE CALL ME
ASAP TO DISCUSS MUTUAL PATIENT IMA DINGDONG!!! I'M AT 867-5309!!!".
I can only assume you did this because you are incapable of actually dialing a phone by yourself. Obviously, if someone at your end could look up my fax number, they could have found my phone number, too.
Mary brought it back to me about 3 minutes after it printed, and interrupted me while I was with a patient because it looked urgent.
I don't mind being interrupted, because a patient emergency should always take priority. So I called 867-5309.
The call was immediately transferred to your answering service, who told me your office was closed and offered to page another doctor on call, who likely had no idea why you were trying to reach me urgently. I begged the operator to see if your office had a backline she could connect me to, and she kindly did.
The lady who answered your backline obviously didn't give a shit. I told her I was Dr. Grumpy, and I was returning YOUR fax about Mrs. Dingdong. She told me the office was closed, and I should leave a message with the answering service. When I repeated that YOU HAD FAXED ME, she said you were having coffee with a drug rep, and didn't want to interrupt you (I guess it's better for a doctor to be interrupted when with a patient, huh?).
I told her that the fax said it was an emergency, so she sighed heavily (I know she rolled her eyes, even without a video link), whined, and said, "okay, let me go see if he's done".
I was then placed on hold for 2 minutes and 38 seconds (while I'm with a patient at my end) before another of your staff came on, said you were still with the drug rep, and asked me which patient it was on, what their date-of-birth was, and why was I calling in the first place? Could it wait until your office opened?
Sorry I hung up at that point, but I didn't want to scream and swear at some poor staff member that you'd stuck between us. Obviously, you and I have a different definition of "emergency".
And you can call me back if you need me. Or better yet, just have the patient call me, since apparently no one at your end believes in patient care.
(Friday morning update: Nope. I never heard back from him.)