Mary: "Hi, this is Mary, at Dr. Grumpy's office. We need to reschedule your appointment."
Ms. School: "When is it?"
Mary: "July 16, at 2:30. Dr. Grumpy was notified today he has to spend that afternoon at a research department meeting."
Ms. School: "Well, this is inconvenient."
Mary: "I'm sorry, but fortunately it's scheduled for July, so we have plenty of slots still available then. We can see you that morning, pretty much anytime between 8:00 and noon. If mornings don't work I have every other afternoon that week open right now, too."
Ms. School: "I really don't like you calling me at the last minute to reschedule this. I have a life and plans, too."
Mary: "That's why I'm calling you now, not at the last minute. It's February 7th. The appointment is over 5 months away, so there are plenty of other open slots around it. You can also move it up to next week if you prefer."
Ms. School: "I'm not happy about this... I think I need a more reliable neurologist. I can't do last-minute changes. Just cancel the appointment all together. I'll send you a release when I find a more considerate doctor. I have a life, too, you know."
12 comments:
So , Ms School is the only one allowed to change an appointment , the surgery is not allowed to . Riiiiiiiiiiiiiiight .
Ms School sounds like a real fun person to be around. Changing that appointment interrupts her cat box cleaning schedule. How dare you!
How many commenters are going to say another raise for Mary?
Nothing surprises me in this world anymore, but I'm beginning to think that you get more than your fair share of these type of patients because of your specialty - neurology. Maybe other specialties like dermatology don't get these type of irrational patients. Or maybe they do and people are just crazy!
Hey Anon @10:42 , I suppose you think Mad Mike Hughes was just plain crazy too..
Hey Mary , Anon@8:49 is really Mrs. school.
To Anon @ 0849 ~ I will!!!
So, it's win/win.
Once again, proof that Dr. G is the world's most inconsiderate physician. Yeesh. ;)
An original AND funny comment!
I have a brother that sounds like Mrs. School. Any deviation in his plans upsets him a lot. He has brain damage and also suffers from OCD. It's very difficult to deal with him, my other siblings are a lot more patient with him than I am. But I put up with him for several years when he was a drug addict and alcoholic and living on the mean streets of Seattle for 30 some years and it's hard to let go of my feelings that he brought all this on himself. Sorry for the ranting. maybe I should make an appointment with Dr. Grumpy and find some way to get over this.
"Look, you don't understand. July 16th is my in-laws' 50th anniversary, and they're having a big party in their hometown with all their extended family. My appointment with you was my get-out-of-jail card."
As my late father used to say, "There's some business you really don't need"
That patient by leaving is doing you both a favor
Yes, and another raise for Mary!
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