Mrs. Analog: "Yes, I faxed you a copy of my records last week, and Dr. Grumpy decided not to take my case. So I'd like them back."
Mary: "He deleted them already, I'm sorry. If we're not going to be seeing you, we don't keep a copy."
Mrs. Analog: "WHAT? You should have just mailed them back!"
Mary: "Ma'am, you sent them to our digital fax number, so all documents faxed go directly to the e-mail. There were never any paper records here."
Mrs. Analog: "But you still could have mailed them back. I mean, how much effort would it have been to pull them out of the e-mail, put them in an envelope, and mailed them back to me? I'd have paid you for the postage."
Mary: "You... can't do that. It's a digital file."
Mrs. Analog: "Nonsense. And they were my only copy!"
Mary: "But... you said you faxed them. Isn't there a copy of them on your fax machine?"
Mrs. Analog: "Is there supposed to be? When I fax stuff the feeder just spits out paper on the bottom."
Mary: "Those are the things you just faxed."
Mrs. Analog: "Does that mean the paper is digital now? Can't you fax the email to me at least?"