Mary: "Hi, can I help you?"
Lady: "I have an appointment with Dr. Grumpy at 10:45."
Mary: "Oh, okay, you're a bit early. Have a seat and he'll take you back when he's done with the current one."
She walked over to the center table and combed through the 20 or so magazines on it, scanning the covers, then setting them down. Then she did the same with the handful of magazines and patient pamphlets piled on the 2 corner tables. Failing to find anything of interest, she walked over to the wall rack and carefully picked through the dozen or so magazines there before finding one she liked.
Then she sat down and, until called back for her appointment 20 minutes later, used it only to fan herself.