Wednesday, August 19, 2015

What indeed?

Mary: "Dr. Grumpy's office, this is Mary."

Ms. Noshow: "Hi, when is my appointment?"

Mary: "Um... It was 2 days ago."

Ms. Noshow: "Nobody told me that. How was I supposed to know? I need to reschedule it."

Mary: "I did tell you that. In fact, you called me yourself to make the appointment last week, and then I spoke to you the afternoon before when I made my reminder calls."

Ms. Noshow: "Well, even if you did do that, it's not like you made an effort to remind me about it on the day of the visit."

Mary: "You called me a few hours before to ask for directions. I even faxed a map to your office."

Ms. Noshow: "I didn't get it. You probably faxed it to the wrong place. That's a violation of privacy. I should file a complaint for that."

Mary: "It was just a map to the office. It didn't have your name on it. You requested it."

Ms. Noshow: "Well, it wasn't a very well-labeled map, I'll tell you that. Even if I had gotten it I couldn't have used it because the street names were unreadable. Besides, I had a lot going on, and didn't have time to come in that day, or to call and cancel it. I'm very busy, you know."

Mary: "I..."

Ms. Noshow: "Anyway, I need to reschedule. I'd like next Tuesday at 2:45."

Pause

Mary: "At this point I think you'd be best seeking care elsewhere. I'd contact your internist for names of other neurologists."

Ms. Noshow: "ARE YOU SERIOUS?"

Mary: "Yes."

Ms. Noshow: "Criminently. This happened with the last 2 neurologists I made appointments with, too. What is wrong with you people?"

14 comments:

Heidi said...

Ms. Noshow must work in the Office Of Crappy Excuses For Bad Behavior.

Candida Gomez said...

Just the excuse involving the map -wow. I feel sorry for her internist and her insurance carrier.

clairesmum said...

maybe she needs a referral to the specialist involved in dope slapping someone into reality?

bobbie said...

Another raise for Mary, please...

Old RPh said...

Dr G, I don't think you need to see this guy. I'm pretty sure I can diagnose his condition from just this phone call.

ndenunz said...

The diagnosis is narcissism. It's ALWAYS somebody else's fault and the rules don't apply to them.

Anonymous said...

Wow, just wow.

Whelk Lad! said...

"Also, I'm kind of between internists at the moment..."

Anonymous said...

one, two, three strikes you're out at the oddball game. I don't know about this one. I don't think I couldeven imagine coming up with this LOC (load-o-c...).

Anonymous said...

I... uh... No words.

Packer said...

Mary is life coach material. Life Coach to nitwits pays big.

Anonymous said...

Needs to see the proctologist first to remove head, then can see a neurologist.

Anonymous said...

So adorable that she thinks the problem lies with the neurologists.

Anonymous said...

What does Criminently mean?

 
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